Terms & Conditions
Please be aware by making an appointment you acknowledge that you understand and agree to these terms and conditions.
BOOKING APPOINTMENTS
Appointments can be booked via the website or by calling, texting, WhatsApp or emailing us. You can also contact us via Facebook and Instagram messenger.
When booking through our website, you will be asked to provide card details to secure your appointment. No payment will be taken at this stage. However, if you cancel within 24 hours of your scheduled appointment or do not attend, Aimee's Beauty Room reserves the right to charge up to 100% of the treatment cost.
You will receive a text and/or email to confirm your booking at the time it is made. Please check your appointment details and let us know as soon as possible if anything is incorrect.
An appointment reminder will be sent out by text message and/or email 24 hours before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away.
ARRIVAL TIME
Please arrive on-time for your appointment. If you arrive early please be prepared to wait until your booked appointment time.
LATE ARRIVALS
If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes of your appointment time by performing the most complete treatment possible in the time remaining at the full price. In the case of some treatments however late arrival may mean that we are unable to honour your booking.
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in your treatment being cancelled and full charges being made. No more appointments will be booked until paid.
CANCELLATIONS and “NO SHOWS”
If you need to cancel your appointment, please contact us at least 24hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour’s notice may result in treatment fee charges up to and including 100% and no other bookings will be made until paid.
CLEANLINESS
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is cleaned and sanitised and disinfected or sterilised after every service and treatment.
REFUND POLICY – PRODUCTS
We cannot give refunds on any products sold due to health and safety and hygiene reasons. If there is a fault with a product we can send it back to the manufacturer for review.
REFUND POLICY – SERVICES
If you are unsatisfied with a treatment you have received, please bring it to our attention as soon as possible. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.
CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Record Card. We are unable to complete any treatments until this form has been completed.
Please advise us of any medications, health conditions, allergies, or injuries which could affect your treatment when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.
We reserve the right to ask you questions relevant to each treatment at each visit and additionally may ask you to complete a Client Record Card every 6 months so that we can update our records.
PRICING
While we do all we can to keep our website and price lists updated, treatments and prices are subject to change without warning.